Job Description

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1. Strong Project Manager skills with a good understanding of big data technologies

2. Facilitate the inflow of projects and IT service requests, including alignment with business and IT priorities and resources, to drive the on-going demand review process.

3. Excellent relationship building and interpersonal skills, including cross-cultural competence

4. Proven delivery excellence ideally using Agile, driving SLA’, KPI’s, Quality Metrics

5. Strong leadership qualities and a passion for building high performing teams

6. Responsible for managing a team of engineers with various enterprise applications

7. Hands on experience in handling support teams, quality metrics creation and SLA management

8. Comfortable working in a matrixed organization with excellent communication and networking skills – able to effectively manage and influence senior leaders as well as a broad range of stakeholder

9. Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively

10. Strong collaboration skills to build teams across business boundaries

11. Leadership skills to successfully lead large, diverse and virtual teams. Agile working experience necessary.

12. Ability to make decisions and implement actions that have a significant impact on long-term, positive business outcomes

13. Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution

14. Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources

15. Design & follow appropriate governance model/ plan for SLA compliance

16. Expert Knowledge of ITIL disciplines

17. Hands on Resource planning skills

18. Excellent written and verbal communication skills

19. Self-motivation and able to take responsibility

20. “Must have 4 – 5 years of pharma domain experience. Solid understanding of Drug discovery, Pharmacovigilance, Safety, Regulatory“